About this project
The Energy + Water Consumers’ Advocacy Program (EWCAP) represents the interests of residential consumers of electricity, gas and water in New South Wales.
EWCAP works to enable all residential consumers, especially low-income and vulnerable households, to have access to affordable and sustainable utility services. That’s why EWCAP advocates for government policies and industry practices that minimise financial hardship and disconnections, as well as best-practice consumer protections and equitable assistance measures.
The team engages with community organisations, consumer advocates, state and federal governments, regulators and industry stakeholders within the National Energy Market (NEM). It receives policy input from a community-based reference group whose members include key representatives from various welfare organisations.