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Energy + Water

The Energy + Water Consumers' Advocacy Program (EWCAP) is focused on the interests of resdiential users of electricity, gas and water. Read More

Latest News

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Consumers should benefit from Desalination Plant savings 17 Nov 2016

The Independent Pricing and Regulatory Tribunal (IPART) is reviewing the Sydney Desalination Plant pricing proposal for 2017- 2022. The desalination plant was built during the last major drought to provide a secure source of water in the event that Sydney’s...

PIAC to intervene for consumers in electricity price case

10 Nov 2016

PIAC has been granted leave to intervene in the long-running legal wrangle in relation to the setting of electricity network...

Electricity price win for South Australian consumers

28 Oct 2016

The Public Interest Advocacy Centre and South Australian Council of Social Service have welcomed today’s decision by the Australian Competition...

Ombudsman report reveals families struggling with gas prices in NSW

27 Oct 2016

‘NSW families are struggling with growing gas bills and poor customer service, with the number of gas customers on hardship...

Electricity retail prices too high

17 Aug 2016

Research by energy economist Bruce Mountain, released this week, confirms that the big three electricity retailers (AGL Energy, Energy Australia...

About this project

The Energy + Water Consumers’ Advocacy Program (EWCAP) represents the interests of residential consumers of electricity, gas and water in New South Wales. 

EWCAP works to enable all residential consumers, especially low-income and vulnerable households, to have access to affordable and sustainable utility services. That’s why EWCAP advocates for government policies and industry practices that minimise financial hardship and disconnections, as well as best-practice consumer protections and equitable assistance measures.

The team engages with community organisations, consumer advocates, state and federal governments, regulators and industry stakeholders within the National Energy Market (NEM). It receives policy input from a community-based reference group whose members include key representatives from various welfare organisations.

Training