Media releases

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Blind consumers launch discrimination case re CBA’s ‘nightmare’ EFTPOS machines

March 16, 2018

The Commonwealth Bank is facing disability discrimination cases in relation to their touchscreen ‘Albert’ EFTPOS machines after two consumers launched matters in the Federal Circuit Court, represented by PIAC, with the support of the Grata Fund. The consumers, Graeme Innes … read more

Commonwealth Bank continues to roll out inaccessible EFTPOS machines despite concerns of blind community

February 27, 2018

Negotiations between blindness peak groups and the Commonwealth Bank have been terminated after the bank refused to make changes to their ‘Albert’ EFTPOS machines to make them accessible to people who are blind or vision impaired. Blind Citizens Australia, together … read more

Victory for public access to Crown Land: Talus St Reserve case settles

February 23, 2018

Five years of litigation over the management of Talus St Reserve in Naremburn has finally settled, ending a case that highlights widespread systemic issues with the use and management of Crown Land in NSW. The case was brought by members … read more

Insurers under mounting pressure to reform mental health practices

December 1, 2017

beyondblue, Mental Health Australia (MHA) and the Public Interest Advocacy Centre (PIAC) welcome the Federal Government’s royal commission into the financial services sector. The practices of insurance companies will be scrutinised as part of the royal commission into misconduct in the … read more

Banks Royal Commission should consider mental health insurance discrimination

November 29, 2017

The Public Interest Advocacy Centre has supported calls by Llew O’Brien, Member for Wide Bay, for mental health discrimination by insurance providers to be examined as part of any Royal Commission into the financial services industry. For years, PIAC has been working with beyondblue, Mental … read more

Secret NSW Police policy harmful to young people

October 25, 2017

A NSW Police policy that aims to predict and prevent future crime is causing serious harm to young people and undermines the objectives of the NSW youth justice system, a new report has found. The report, released today by the … read more

Ending mental health insurance discrimination: VEOHRC inquiry welcome

October 25, 2017

The Public Interest Advocacy Centre welcomes the Victorian Equal Opportunity and Human Rights Commission’s inquiry into unlawful discrimination against people with mental health conditions by the Victorian travel insurance industry, announced today. Many Australians are unaware that most travel insurance … read more

Electricity price win for Victorian consumers

October 19, 2017

Victorian households have avoided further increases to their electricity bills following decisions by the Australian Competition Tribunal released this week. The Tribunal rejected arguments by the five Victorian Distribution Networks that they should be allowed to recover an extra $345 … read more

National Energy Guarantee an opportunity for sensible discussion on reliability vs cost

October 18, 2017

Following the announcement of the Turnbull Government’s National Energy Guarantee, PIAC’s Energy and Water Consumers’ Advocacy Program (EWCAP) has called for the interests of people, not coal, to be kept at the centre of the debate on energy reliability and … read more

Battery warranties leave consumers in the dark: Report

October 12, 2017

New research released today has revealed that a majority of residential battery storage systems commonly sold in Australia have warranties that breach Australian Consumer law and some could be inappropriate in the hot Australian climate. Ensuring Consumer Protections for Purchasers … read more


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