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Banking Royal Commission hears: TAL refuses to pay cancer claim and cancels income protection policy because of visits to psychologist

September 14, 2018

Unfair and discriminatory treatment by insurance companies has been under the spotlight at the Banking Royal Commission, with insurance company TAL being grilled in relation to their treatment of a client who made a claim for income protection while being … read more

Insurers appalling response to mental illness: Banking Royal Commission

September 24, 2018

In this edition Insurers appalling response to mental illness: Banking Royal Commission;  Free legal clinic opens at Raymond Terrace;  Consumer engagement: How do the energy distributors stack up?;  Disability advocacy organisations need secure, long-term funding;  Macquarie Foundation Staff Awards;  Practical … read more

Engaging with consumers: How do the energy distributors stack up?

September 18, 2018

Essential Energy has come out on top in PIAC’s first formal evaluation of the consumer engagement practices for the three electricity distribution businesses in NSW. Essential Energy, who received a 4 star rating, was closely followed by Endeavour on 3.5 … read more

Submission to AER’s Regulatory Investment Test application guidelines

September 14, 2018

PIAC lodged a submission to the AER’s draft application guidelines for the Regulatory Investment Test (RIT). The RIT is a process transmission and distribution network businesses must conduct for any investment project above particular cost thresholds. It provides important transparency … read more

Opinion: Royal Commission highlights appalling conduct of insurers re mental health

September 13, 2018

Round 6 of the Royal Commission into the Financial Services Industry opened this week, with the spotlight turning to insurers. Among the cache of reprehensible conduct laid out in the opening statement of Rowena Orr QC, was how life insurers … read more

Banking Royal Commission: insurers must end mental health discrimination

September 10, 2018

PIAC has called for urgent action by insurers to make policies and practices fair for people who have experienced a past or current symptom of a mental health condition, on the first day of the Banking Royal Commission’s hearings in … read more

Banking royal commission: Insurers might be breaking anti-discrimination laws

September 8, 2018

‘Insurers are using eating disorders from teenage years, wedding anxiety symptoms and “low feelings” to deny coverage and claims on mental health grounds, potentially breaking anti-discrimination laws, mental health advocates say…’

AEMC mulls rule change to boost ‘demand response’ in National Electricity Market

September 6, 2018

‘The Australian Energy Market Commission is mulling a rule change that would accelerate the growth of demand response – an alternative source of power to conventional generation – and boost the grid’s resilience to supply squeezes and blackouts. ‘The Energy … read more

Submission to NEG Reliability Requirement Pre-condition Options

September 5, 2018

PIAC lodged a joint submission with the Australian Council of Social Services (ACOSS) to a consultation of proposed alternatives to activating the Reliability Obligation of the National Energy Guarantee (NEG). PIAC strongly opposes all of the proposed alternatives. We note … read more

Submission to ElectraNet’s SA Energy Transformation RIT-T

August 31, 2018

PIAC lodged a submission to ElectraNet’s Project Assessment Draft Report which explores options to facilitate South Australia’s energy transformation while improving system security and helping lower electricity prices. The report identified a high voltage interconnector between SA and NSW as … read more

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