consumer protection

consumer protections in the complex world of behind the meter systems

The COAG Energy Council’s consultation paper on behind the meter systems seeks to identify the consumer protections required for behind the meter products and services.

Paved with good intentions

PIAC welcomes the opportunity to provide a submission to the COAG Energy Council’s review of the limited merits review (LMR) regime in the National Electricity Law and the National Gas Law.

Re-leased: improving standards for tenants

The submission Re-leased: improving standards for tenants responds to the NSW Department of Fair Trading’s discussion paper Residential Tenancies Act 2010 Review

privacy remedies

This submission responds to the inquiry being undertaken by the Law & Justice Committee regarding remedies for serious invasions of privacy in NSW.

Submission to 2015 Retail Competition Review Consultation Paper

This submission responded to the Australian Energy Market Commission’s (AEMC) Consultation Paper for its 2015 Retail Competition Review (the Consultation Paper).

Licensing the public good

Sydney Water’s regulatory framework includes matters related to the provision of an essential service, water conservation, environmental impacts and customer protections.

Prepayment for electricity

This submission responded to the Energy and Water Ombudsman NSW’s (EWON) Prepayment Meters Discussion Paper.

Customer access to information about their energy consumption

A joint short submission with the Alternative Technology Association, Uniting Care Australia and CHOICE welcoming this rule change proposal which will, among other changes, clarify customer access

Expanding competition in metering and related services rule change

Letter in support of the joint submission made by the Alternative Technology Association and other consumer organisations (including PIAC) on the Consultation paper for the Expanding Competition in

Restraint in the face of uncertainty

This submission responded to the Independent Pricing and Regulatory Tribunals’ (IPART) Draft Report, Changes in regulated retail gas prices from 1 July 2014.

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