Regulating prices for consumers, with consumers
submission to IPART review of customer engagement in price setting for monopoly services
- Title:
- Regulating prices for consumers, with consumers
- Subtitle:
- submission to IPART review of customer engagement in price setting for monopoly services
- Author (personal):
- Halligan, Erin
- Publication date:
- 31 Aug 2011
- Publication type:
- Submission
- Keywords:
- utilities, pricing, water, consumers, electricity, advocacy
- Campaign:
- Record number:
- 959
Alternate formats available on request to PIAC - Contact PIAC
Abstract
The Independent Pricing and Regulatory Tribunal of NSW (IPART) engaged an external consultant to independently review IPART’s customer engagement practices. In the review it was found that there have been considerable barriers for consumer stakeholders to contribute to electricity and water pricing determinations. PIAC submitted that consumer advocates often lack access to the necessary resources and technical expertise to participate in many of IPARTs reviews, making it very difficult to be meaningfully engaged across these processes. As such, PIAC contends that many valuable consumer opinions and experiences do not get included in many of IPARTs determination processes.
