As electricity and water prices rise, so does the risk of disconnection. There is financial help, as well as a range of consumer protections, to assist vulnerable people to stay connected. 

Many people are also confused and unaware of their rights when approached by a door-to-door salesperson from an electricity retailer.

The course covers:

• The range of energy and water rebates and how clients can get them
• Emergency assistance vouchers
• Retailer hardship programs
• Programs that can help people reduce their energy and water consumption
• The difference between standard contracts and market contracts
• Pros and cons of switching between energy retailers
• Rights under Australian Consumer Law 
• Common complaints and dispute resolution

Presenters: Staff of PIAC’s Energy + Water Consumers’ Advocacy Program (EWCAP)